Deploy AI in the Public Sector with Confidence.
Botcopy is the purpose-built AI deployment platform that helps agencies bring safe, accessible, and authenticated agentic services to citizen-facing websites.
The Public Service People Deserve
We are committed to putting the best AI in the most important places. Botcopy places an intelligent digital front door where government meets the public, bringing together AI, agency systems, identity, accessibility, workflows, and human assistance into one coherent public experience.
- ADA-compliant solutions
- 190+ language support
- Secure and scalable
Universal Access
Deploy live chat and AI assistants seamlessly across platforms to reach all citizens.
Public Sector Secure
Engineered with governance and compliance at its core.
A complete production-ready environment for agentic CX.
Embedded Messenger & Digital Front Door
A configurable, brandable conversational interface where Google Cloud AI comes to life. Designed to work harmoniously with your existing website.
- Single Pane of Glass: Surface multiple specialized AI agents and service journeys through one consistent citizen-facing interface.
- ADA and Section 508 Accessibility: Adds an accessible, WCAG 2.2 AA-conformant conversational service layer to existing web properties.
- Delivers Native Multilingual Experiences: Runs across the automated interface and provides real-time, two-way dialogue translation during live human agent handoffs.
Identity & Secure Transactions
Connect digital workflows to trusted identity providers like ID.me, Okta, and Microsoft Entra using secure JWT validation and end-to-end encryption.
- Identity Management: Connects digital workflows to trusted authentication providers utilizing secure JWT validation and end-to-end data encryption.
- Human Handoff: Integrates with platforms including Genesys and NICE so users can transition to human assistance when needed while preserving conversation context.
- Security & Encryption: Protects interactions across the AI service lifecycle, encrypting data in transit using TLS 1.2+.
Contextual Intelligence & Accessibility
Contextual features help AI respond to what is actually happening in the user's website journey to provide proactive assistance.
- Accessible Guidance: Contextual intervention helps users recover from confusion and identify the right next step.
- Independent Task Completion: Behavioral assistance helps more users recover from digital friction and independently complete important services.
- Proactive Capabilities: Page-specific greetings, referral-parameter detection, browser and event-driven triggers, and proactive prompts.
Prebuilt Agentic CX Workflows
Accelerate use cases with 40+ prebuilt Task Engines for high-value government functions like DMV, benefits, and revenue services.
- High-Value Departmental Services: Accelerate use cases across benefits, unemployment insurance, licensing, identity verification, and service requests.
- Reusable Agentic Workflows: Instead of rebuilding every constituent journey from scratch, agencies can begin with prebuilt agentic workflows.
- Ecosystem Integrations: Capabilities incorporate technology and service patterns from partners including TTEC Digital, Twilio, Amazon Connect, and ID.me.
AgentOne Orchestration
No Wrong Door orchestration routing users across departments, backend agents, workflows, and live support from a single interface.
- Intelligently routes users across departments, backend agents, workflows, authenticated service paths, and live support channels.
- Helps agencies eliminate service dead ends while preserving federated control behind the scenes.
- Allows departments to maintain their own data, systems, policies, and agent environments while participating in one unified experience.
TrueQ Analytics & Governance
A Gemini-powered analytics layer to reveal constituent intent, operational performance, and actionable service-improvement roadmaps.
- Continuous Improvement: TrueQ analyzes interaction data to reveal constituent intent, automation failures, and knowledge gaps.
- Operational Visibility: Teams can identify what constituents are trying to accomplish and where service journeys break down.
- Accessible within the Botcopy Portal and through the Gemini Enterprise agent marketplace.
Trusted Ecosystem
Built with the public-sector technology ecosystem. We partner with industry leaders like Google Cloud and Carahsoft to provide seamless procurement and robust technology solutions.